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Community guidelines
HeroTasker is a small platform with a clear shape: customers and tradespeople find each other and sort the job between themselves. These guidelines are how we keep that shape from going wonky. They apply to both sides of the marketplace.
Be honest about what you can do
Tradespeople: only bid on jobs you can actually do well. Customers: only post tasks you actually want done. Wasting the other side’s time is the quickest way to make the platform worse for everyone.
Be respectful in messages
Chat is for clarifying the task and agreeing the work. It is not for sales pitches, unsolicited promotions, flirting, or shouting at the other side when something goes sideways. Keep it civil — both sides are real people.
Show up when you commit
If you accept an offer or get hired, follow through. Life happens; if you cannot make it, message the other side as early as you know. A heads-up is worth a lot more than a no-show.
Keep contact on-platform until you have connected
Before an offer is accepted, keep questions in the chat or on the task page. Routing leads to your personal channels before there is a deal makes it harder for everyone else to trust the marketplace. Once the customer has accepted and the phone reveals, off-platform contact is fine and expected.
Report what is off
If someone is impersonating a business, harassing you, or trying to dodge the platform in a way that feels wrong, tell us. Use the contact form — a person reads every message.
What we will do if you break these
First time, usually a quiet word. Repeated or serious breaches mean account deactivation, the same 30-day reversible mechanism a user can trigger themselves. In serious cases — fraud, impersonation, threats — we may decline to reactivate.
Something not feel right? Write to us via the contact form. If you’re on the tools, the tradesperson principles spell out the same idea in more concrete commitments.